Fast and reliable - because product maintenance means customer care.

Maintenance, service and support

Our systems work day and night at a high performance level – regular maintenance work prevents production downtime and ensures a long lifespan. Despite this, breakdowns can never be ruled out completely. However, what has developed into the trademark of our equipment also applies to our service quality: Speed and reliability are a matter of course at Carl Valentin.

With a global network of reliable trading partners, we always keep up-to-date with current trends – and we always look out for our customers' needs.

Your advantages at a glance:

  • Support hotline for quick advice and problem-solving over the telephone
    Phone number: +49 7720 9712-97 or email:
    You can call us Monday to Thursday 7:30 am - 12:00 pm and 13:00 pm to 16:30 pm
    Friday 7:30 am - 12:00 pm
  • Service work on site
  • Service centre in Dauchingen (Germany) for repairs and maintenance on the equipment
  • Replacement equipment during repair (if available) upon request
  • After-sales service
  • Customer-specific software adaptations and updates
  • Stock of spare parts

We deal with your concern immediately. After all, the value placed on a relationship is seen particularly when things are not going so well...



Many talk about quality, precision or excellence. Some even talk about global innovation leadership. We do not. While others use fancy words, we prefer to focus our commitment on developing our products.

Quality – for Carl Valentin, quality is about more than merely the functioning of our label printing systems. To us, quality means being there for our customers – your success is also our success. If our customers are satisfied, we have produced quality! And the fact that we have achieved success for 100 years with this philosophy shows that we are not wrong.

DIN ISO 9001 Certificate

Neckarstraße 78 - 86 u. 94 ·
78056 Villingen-Schwenningen

Tel. +49 7720 9712-0 ·
Distribution centre +49 7720 9712-20 ·
Fax +49 7720 9712-9901 ·