Fast and reliable - because product maintenance means customer care.

Maintenance, service and support

Our systems work day and night at a high performance level – regular maintenance work prevents production downtime and ensures a long lifespan. Despite this, breakdowns can never be ruled out completely. However, what has developed into the trademark of our equipment also applies to our service quality: Speed and reliability are a matter of course at Carl Valentin. With a global network of reliable trading partners, we always keep up-to-date with current trends – and we always look out for our customers' needs.

We deal with your concern immediately. After all, the value placed on a relationship is seen particularly when things are not going so well...

Support hotline

Support hotline for quick advice and problem-solving over the telephone
Phone number: +49 7720 9712-97 or email:
You can call us Monday to Thursday 7:30 am - 12:00 pm and 13:00 pm to 16:30 pm
Friday 7:30 am - 12:00 pm


Dauchingen Service Centre

Your benefits at a glance:

  • Service centre in Dauchingen for repairing and maintaining the devices
  • On-site service call-outs
  • Replacement devices during repair on request (if available)
  • After Sales Service
  • Customer-specific software adaptations and updates
  • Spare parts warehouse

Carl Valentin GmbH
Service + Repair
Pfeilstrasse 4
78083 Dauchingen, Germany
Phone +49 7720 9712-42
Fax +49 7720 9712-9909

Google Maps Route


Returning a defective device

If you are returning a device, please complete and enclose the following return delivery note with the device.

Return Delivery Note


Many talk about quality, precision or excellence. Some even talk about global innovation leadership. We do not. While others use fancy words, we prefer to focus our commitment on developing our products.

Quality – for Carl Valentin, quality is about more than merely the functioning of our label printing systems. To us, quality means being there for our customers – your success is also our success. If our customers are satisfied, we have produced quality! And the fact that we have achieved success for 100 years with this philosophy shows that we are not wrong.

DIN ISO 9001 Certificate

Neckarstraße 78 - 86 u. 94 ·
78056 Villingen-Schwenningen

Tel. +49 7720 9712-0 ·
Distribution centre +49 7720 9712-20 ·
Fax +49 7720 9712-9901 ·